I have emailed/called/texted the company numerous times with no response. I have asked for a refund and no one has addressed me - Reviews Of Slabway Massage Chair. I would recommend not to waste your hard generated income on this company. I will be getting in touch with the Attorney General to submit a grievance relating to PIECE. Purchaser Be Careful!!!!!! Hi Michael, We sincerely regret the clear frustration and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was developed December fourth which there was a label produced on December 7. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current circumstances impacting our providers nationwide. In relation to your experience with our consumer service team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Reviews Of Slabway Massage Chair).
We acknowledge that we stopped working to miss the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation charge was informed it will delivered in 3 days. Hired 3 days said it shipped 4 days earlier after a week they do not address the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent out a number of email with the exact same reaction will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my best in discovering a legal representative to spend enough cash to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually attempted to call Slabway numerous times via email telephone call and have actually yet been able to talk with a live person I continually get emails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail mentioning that they're closing the RMA assistance ticket I've been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss poor response that I receive from their assistance groups I believe any person seeking to buy any of their products ought to extremely take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have actually received no additional communication from you notifying us if that solved your concern. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply a good experience to each and every customer. We recognize that we failed to miss the mark in this circumstances. For that we ask forgiveness - Slabway Full Body Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Website stated 2-4 day delivery time.
I called number noted and it is a recording that simply keeps duplicating. Says to get on chat on the web site. I called chat, stated "presently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "regular wait time 5-15 minutes.
I believe this location is a fraud and i am going to contact credit card to stop payment. Slabway Massage Chair Amazon. I DO NOT RECOMMEND purchasing anything from this poorly run clothing (if they are a genuine outfit). PURCHASER BEWARE!!!!!! Hello Ian, We seriously are sorry for any aggravation or inconvenience you have actually experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the present situations affecting our providers nationwide. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We recognize that we failed to miss out on the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery with no more explanation!? I have actually called multiple times, sent out emails utilized the chat widget they recommended and likewise reached out to them through all social networks platforms and no response no reply simply no description.
I would like a full refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hello Tonya, We sincerely are sorry for the clear aggravation and hassle you have actually experienced concerning your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intent and not the experience we want for our customer.
This was due to a mistake in communication with the pickup at our satisfaction center. Your plan was identified and ready for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need (Slabway Massage Chair Special Discount). As such, we have likewise been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our client service group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every customer (Slabway Massage Chair).
For that we say sorry. Our records show that you have actually received the complete refunds as asked for. We expect the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were selling might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I immediately tried to cancel my order. I sent out an e-mail I contacted the phone, for which there was no response. It was now around 12:20. I lastly received a reaction by Monday early morning telling me the order had actually shipped.
Nevertheless, it was not deliverable because they had an inaccurate home number. I contacted UPS and inquired to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and will not address their own chat bot. It's ludicrous. I want my cash back. Hi there Francis, We are sorry for any disappointment you have experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client assistance as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing service with these individuals. Go through ******. I purchased a foot massager Nov 26, used it when and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before buying from this company.
I will keep your business on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was authorized for a refund and that you chose the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return procedure you have actually started, we ask that you please reply to the support email thread validating you 'd with to continue. BBB Business Profiles might not be recreated for sales or advertising purposes. BBB Business Profiles are provided entirely to assist you in exercising your own finest judgment.
However, BBB does not validate the precision of details provided by 3rd celebrations, and does not guarantee the precision of any details in Company Profiles - Slabway Massage Chair Reviews. When thinking about complaint details, please consider the company's size and volume of deals, and comprehend that the nature of complaints and a firm's responses to them are often more crucial than the variety of grievances.
BBB Company Profiles are subject to change at any time. If you select to do organization with this business, please let the service understand that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any item, service or organization - Slabway Massage Chair Special Discount.
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Massage Chairs are complicated makers with great deals of moving parts and advanced computer components, so things can fail. However it's very little various from a car, it depends upon how you use it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and swellings that can take place during shipment.